Refund policy
Return and Refund Policy
Thank you for shopping at Collective (nanonestsa.com). We want you to be completely satisfied with your purchase.
Return Window
We offer a 30-day return window from the date of delivery. Items must be unused, in their original packaging, and in the same condition as received.
Eligible Items
- Products must be in original, unopened condition
- All tags and labels must be attached
- Items must not show signs of use, wear, or damage
Non-Returnable Items
- Used or washed items
- Items without original packaging
- Items damaged by the customer
- Free gifts or promotional items
How to Initiate a Return
Contact us at support@nanonestsa.com within 30 days of receiving your order. Include your order number and photos of the item. We will review your request and respond within 1-2 business days.
Refund Process
- Approved refunds will be processed within 5-7 business days
- Refunds will be issued to the original payment method
- Shipping costs are non-refundable unless the item was defective or we made an error
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos. We will arrange a free replacement or full refund.
Contact Us
Email: support@nanonestsa.com
Last updated: June 2026